Contact Form
Our shop provides full service in English—including inquiries, estimates, and installation!
If you have any questions or would like a quote, feel free to use the contact form below.
[NOTE] This form is intended for residents of Japan and customers planning to use our services.
Fields marked in red are required; gray fields are optional.
Reservation status calendar
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空き
残り1台
満杯
イベント
休業日
Customer-Supplied Equipment Policy
While we accept customer-supplied (externally purchased) car audio equipment for installation, we have established specific conditions.
As a general rule, with some exceptions, we request a handling fee for new items and an operational check fee for used items. Please refer to the table below for details. Also, be sure to review the Notes and Explanation of Each Footnote sections at the bottom of the page.
| Product Condition | Sales Channel | Handling Fee | Warranty Support |
|---|---|---|---|
| Unopened Items | Domestic Authorized Product *1) |
Items we carry: List price *3) minus our regular sale price |
Available *4) |
| Items we do not carry: Free of charge |
Not supported | ||
| Overseas / Parallel Imports *2) | From 3,000 yen per item | Not supported | |
| Used / Removed Items | – | Free of charge. However, an operational check fee *5) of 5,000 to 10,000 yen per item applies | Not supported |
| DIY / Abandoned Items | – | Same as above Adjusted based on circumstances |
Individual Support *6) |
Notes
- Please check our handled brands here.
- If parts required for installation are missing, they will be procured at list price.
- Changes to the plan during the installation process and additional carry-in items cannot be accepted, as they affect scheduling and pit availability.
Explanation of Each Footnote
- *1) Products with a valid warranty system in Japan. Examples:
Products sold in Japan by Japanese manufacturers such as Carrozzeria (Pioneer),
or overseas brands sold through official distributors like Audison.
(Unopened items with expired warranties are excluded.) - *2) Products without a valid warranty system in Japan. Examples:
Overseas brand items sold without official distributors (e.g., imported via specialty online shops),
Japanese brands intended for overseas markets (e.g., US Sony),
or discontinued overseas products with no local support (e.g., some JBL models). - *3) For items with open pricing or no official list price, this refers to our regular retail price.
- *4) Warranty support includes:
- Responses to defect-related inquiries
- Removal/re-installation costs for inspection and repair
- In-house inspection costs
- Shipping defective items from our shop to the manufacturer (return shipping covered by the manufacturer)
* Limited to within the manufacturer's warranty period. - *5) Operational checks involve connecting devices such as speakers and head units to verify functionality, not just powering on. This excludes cases requiring special conditions or compatibility issues.
We do not accept "trial installations without checks," as we cannot charge if the product fails after installation. - *6) If a defect is confirmed through the operational check (*5)), and the item includes a warranty valid in Japan, we recommend contacting the original place of purchase.
If you prefer our shop to handle the return, you will be responsible for related shipping and handling costs.
We strive to accommodate each customer's situation as much as possible. Please feel free to contact us if you have any questions!